Returns

In The Cavern has transparent & fair Return Policy. Customer is entitled for 100% return & can raise request for same within 15 days from date of delivery if below conditions are met. We deal in natural precious and semi-precious stones and their products. All-natural stones are produced by mother earth so small holes or crack marks on the surface or inside the stones are often visible. As no two stones/crystal formations are alike, differences in colour, size and texture are very common. The product may vary in colour and texture from the photo due to the monitor backlight and photography effect. We do not entertain any returns in these cases.   
  • Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy. We make sure items are dispatched after proper quality check & good packaging from our end. The Item(s) must be in original, unused condition and accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation etc.
  • All requests for return of product must be placed within fifteen (15) days from the date of delivery. No requests for return after fifteen (15) days from date of delivery will be processed. If you wish to replace/change any item received due to any reason, return courier charges of Rs 150 will be applicable. Return/replacement will be provided once we receive the item back in our office. We do not entertain return & refund in any other case.
Eligibility for Return & Exchange
  • 100% refund, in case of wrong description stated / received, in respect of gemstone sold is proved synthetic / artificial by any approved / reputed gemmological institute.      
  • Wrong item dispatched.      
  • If you received a damaged or broken item, a video of unpacking the courier box clearly showing all the details and inspecting the received product after opening is necessary for replacement.
  • Customised Jewellery (including personalised/ engraved products) is not eligible for a 15 Day Money-Back or a 15 Day Exchange  
We will make reimbursements for returns without undue delay, and not later than:
  • 30 days after the day we received back from you any goods supplied; or
  • (if earlier) 30 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.